Who is eligible to subscribe? +
Subscription to KINTO ONE is open to:
• All Individuals, South Africans, and Foreign Nationals with a valid Driver's
License as well as relevant affordability.
• Companies requiring Fleets.
How do I contact KINTO ONE? +
Visit the dealer directly or www.lexus.co.za/kinto and a dealer representative will contact you.
Alternatively, contact our Customer Care Centre on 139 111 or +27 11 809 2700 (Outside South Africa).
For Roadside Assistance, please call 021 277 or +27 11 799 1640 (Outside South Africa).
Documents required for KINTO ONE application +
Documents required for Private Guests and Sole Traders – mandatory:
- Confirmation of bank account
- Proof of residential address
- ID Document (Green ID Book, South African ID Card, or Passport if non-South African)
- Selfie including head and shoulders – JPEG format only
Optional documents for Sole Traders:
- Bank Statements no older than three months
- Audited annual financial statements
- Management accounts
- SARS Tax Return
Documents required for each B2B Legal Entity Type:
Legally incorporated entities (e.g., Pty Ltd, CC) – mandatory:
- Audited annual financial statements
- CIPC Full Disclosure certificate (not older than 3 months)
- Proof of business address
- Shareholder structure, Ultimate Beneficial Owners, and Source of Funds
- Identity Document(s) of Ultimate Beneficial Owners
- Resolution specifying persons authorised to act on behalf of the company
- ID & contact details of authorised signatories
Optional:
- ID & Contact details of natural persons holding ≥25% of voting rights or managing the company
- Surety documents
- Bank statements
- Latest management accounts
Partnerships – mandatory:
- Proof of address of partnership premises
- ID & contact details of Managing/Senior Partner
- Resolution specifying who is authorised to act on behalf of the partnership
- ID & contact details of authorised signatories
Optional:
- Partnership agreement & structure
- Surety documents
- Bank statements
- Latest management accounts
Trusts – mandatory:
- Audited annual financial statements
- Letters of Authority issued by the Master of the High Court
- Trust Deed or other founding documents
- ID & contact details of all Trustees
- ID & contact details of all Beneficiaries
- Resolution specifying persons authorised to act on behalf of the Trust
- ID & contact details of persons authorised to act on behalf of the Trust
Optional:
- Surety documents
- Bank statements
- Latest management accounts
Vehicle & Plan
Which models are available for KINTO ONE? +
Selected lexus models are available.
What are the kilometre and duration options available to me? +
Multiple options are available, with contract periods up to 60 months, determined by
your monthly kilometers travelled.
What happens if the colour option I prefer is not available? +
All standard lexus colours are available.
Can I use the vehicle for business or commercial purposes? +
KINTO ONE vehicles may only be used for the purposes requested in your application.
Can I drive the vehicle outside of South Africa? +
Yes, but you must request a cross-border letter from KINTO South Africa.
Where do I collect and return the vehicle? +
The vehicle's collection and return will be carried out via your preferred lexus
Dealer.
Payment
Are there any upfront payments required before the contract begins? +
No deposit is required.
Do I have to pay for maintenance and service costs? +
All maintenance and service costs are included in your contract. Driver abuse or
negligence is at your own cost.
How do I make a payment for my monthly contract? +
Monthly contract amounts will be deducted via debit order from your bank account.
License Renewals
Who is responsible for license renewals? +
It is the responsibility of the driver/owner of the vehicle to ensure the license is
renewed as required.
What happens if I get a traffic summons? +
The guest is responsible to settle all traffic fines during the contract period.
Service, Maintenance & Vehicle Condition
Where do I send the vehicle for service and maintenance? +
Book your service and maintenance with the lexus dealer as required.
Who do I contact in the event of an accident or breakdown? +
Contact lexus roadside assist: 0800 022 600. For accidents, lodge a police report
and inform KINTO Protect or your insurer.
What happens if there are minor damages to the vehicle during the contract? +
It is the guest's responsibility to ensure all repairs related to damage to the
vehicle are repaired via a lexus approved repair centre.
What happens if there are damages to the vehicle at the end of the contract or upon
return of the vehicle? +
All damages that fall outside the normal Fair Wear & Tear at the end of the contract
period will be billed back to the guest if not repaired before returning the
vehicle..
What happens if my KINTO ONE vehicle is stolen or deemed a total loss from an
accident? +
If you are involved in an accident, report the accident (and produce your driver’s
license) to the SA Police within 24 hours.
It is critical to inform KINTO Protect or your insurance company (whichever is
applicable) as soon as possible. Repairs to KINTO SA vehicles may only be carried
out by a lexus approved panel beater.
Early Termination & End of Contract Periods
Can I return the vehicle before the end of the contract period? +
You may return the vehicle early but will be liable for early termination fees.
Do I have the option to purchase the vehicle at the end of my contract? +
The vehicle must be returned to KINTO ONE at the end of the subscription period, and
then you will have the option of purchasing the vehicle from the dealer at the
prescribed dealer price.
What happens if I exceed the kilometres chosen upon return of the vehicle? +
You will be liable for the applicable excess charges noted on your contract.
However, contracts can be restructured during the period to align with your amended
usage.
What happens to the monthly contract amount if the interest rate changes? +
If the interest rate changes, this will impact the monthly payment accordingly.
Can I choose to extend the period of my contract? +
You may opt to extend your subscription up to a maximum of 60 months with a maximum
mileage of 200 000km.
What are the maximum kilometres and contract terms allowed for KINTO One? +
You can choose up to a maximum period of 60 months with a maximum mileage of 200
000km.
